Leave it to the Air Force to bring some semblance of order to a process (HT: Dave Fleet) - monitoring comments and discussions and deciding which to engage with - that has more than a few of us pulling out our hair on a regular basis.
They've even created a simple flowchart, which I'd suggest, is worth printing out and pinning by your desk, whether you're running a university web site, a metro news site or just a l'il old blog like this one:
[...] Flowcharting the trolls — Zero Percent Idle This is great (tags: visualization trolls charts comments) [...]
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